About
I’m a 46-year-old technology-minded Operations director. I am passionate about the online space in general and everything related to customer service, customer delivery, and customer success. Supporting the best possible Digital CX. I’m great at delivering complex cloud-based SaaS products, within planning, quality, and budget restrictions. I love to manage large multi-cultural teams in different locations.
I started my career in Development working for a bank in the Netherlands. During that time I gained a lot of knowledge about processes, security, and privacy. I worked in Internet and Marketing departments. Later I was heading up the Internet department and was responsible for brands like Lenen.nl.
But, I wanted something more fast-paced. I wanted to be involved in cutting-edge technology, which is what I found in the (Telecom) online self-service industry.
Currently, I have the privilege of heading up various delivery teams in different locations worldwide. There is also a dotted responsibility with me in the Development team (basically, everything related to customer delivery). Before the company merged several times with large BPO corporates, I was also part of the Management Team. I have been working for the past 13 years at the current company under different company names. In the last 2 years, I have been part of the board of directors and added to the chamber of commerce to have full control of the P&L and the entire B.V. entity. Check out my LinkedIn profile for more details.
Teams that I am heading up contain the following disciplines:
- Content department (around 50+ FTE): Producers, Editors, Managers, Artwork producers + Logistics (in the Netherlands, Romania, and in the USA);
- Operations department (10 FTE): Project managers (Netherlands, Romania and in the USA);
- Development (5 FTE); dotted responsibility for Frontend development (located in the Netherlands and in Brazil).
In my spare time, I like to read and write. Someday I hope to write my own novel. I love speed. For that, I take out my motorcycle or race bicycle as much as possible.